Lifesaver Education Policies
Course Policies
By registering for our courses, students agree to the following policies:
COURSE SCHEDULING & CANCELLATION POLICY:
Course schedules may occasionally change before registration opens, but once a student is enrolled, the class time is secured. We recommend registering early to help ensure you get your preferred date and time.
While it's rare, if a course needs to be canceled, we’ll happily help you reschedule or offer a full 100% refund—no questions asked.
To reserve your spot, students must register and pay before the course date. If there’s still room, we do welcome walk-ins!
Because of AHA guidelines on student-to-instructor ratios and our limited classroom space, classes can fill up fast. At this time, we’re not able to offer waitlists, so early registration is the best way to guarantee your spot.
CONFIRMATION EMAIL:
Right after registering, students will receive a confirmation email with their receipt and important course details. We highly recommend taking a moment to read through it—it has everything you’ll need to know for your upcoming class!
If you don’t see the email in your inbox (or spam folder), feel free to reach out to us at Lifesaveredu54@gmail.com and we’ll be happy to help.
REFUND POLICY:
All sales are final. We’re happy to offer a full refund only if a course is canceled and the student prefers not to reschedule.
Our in-person classes are held in La Quinta, CA. If you register by mistake and are located out-of-state, we can offer a 50% refund of the course fee. Any optional materials added during registration will be refunded as long as they haven’t been shipped or received. Please note: eBooks are non-refundable.
Blended learning courses are non-refundable under any circumstances, including technical issues like incompatible devices or internet problems. Instructor-level courses are also non-refundable.
We encourage students to double-check their registration details before submitting. If you have any questions, we’re always happy to help—just reach out!
ATTENDANCE POLICY:
All courses start promptly at the scheduled time. All students must attend the entire course duration. If a student cannot participate in the entire course, they will be required to take the entire course again.
NO-SHOWS POLICY:
We understand that things come up! If a student misses an in-person, instructor-led CPR course, they have up to 7 days to reschedule for a future class. A $10 rescheduling fee will apply and must be paid before we can secure a new date. Please note that registration fees are non-refundable for no-shows.
If rescheduling doesn't happen within 7 days of the original course, the student will forfeit the registration fee and will need to re-register and pay the full course fee to attend another class.
For the Virtual Instructor Training Course, a $50 no-show fee will be applied. There are no refunds for Instructor-level courses under any circumstance. Students must also reschedule within 7 days of the original course date or the registration will be forfeited.
We’re happy to help students reschedule for the next available course date—just reach out and we’ll get you set up!
RESCHEDULING POLICY:
We know life can be unpredictable, and we’re happy to work with you when plans change!
For our In-Person Instructor-Led CPR Courses, students may reschedule once at no additional cost if they contact us at least 72 hours before the class starts. If the request is made within 72 hours of the class, a small $5 rescheduling fee will apply.
For our Instructor Training Courses, one reschedule is allowed free of charge if we’re notified at least 72 hours in advance. The rescheduled course must take place within 60 days of the original course date. A second reschedule will incur a $50 rescheduling fee, and a third will require full re-registration at the regular course fee.
By registering, students agree to these terms and conditions. Please note that this policy applies to all courses processed through our system and is non-modifiable and non-negotiable once registration is complete.
If you have any questions or need help with rescheduling, we’re just an email away!
REQUIRED COURSE MATERIALS:
Students are required to have the most current edition of the American Heart Association Provider Manual for the respective course they have registered for. Students may purchase the required book for the course
• Through the American Heart Association at
https://shopcpr.heart.org/product-type/us-student-materials
• Through other distributors
Heartsaver manuals will be provided to all students. You will receive the manual in class or eBook via email at least one day before the course. Blended learning (Heartcode) courses already provide digital versions of the book within the online course module.
COURSE COMPLETION & PROVIDER CARDS:
Course completion e-Cards for American Heart Association in-person courses will be issued within 6 hours following the completion of the course requirements at the end of the scheduled course or skills session. All course completion / Provider e-cards are valid for two (2) years. Instructor e-Cards will not be issued to the Instructor Certification until the successful completion of the Instructor Monitor and the Instructor Monitor Form has been signed and returned to the Training Center Coordinator. The American Heart Association strongly promotes knowledge and proficiency in all AHA courses and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the AHA. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the AHA.
Use of American Heart Association materials in an educational course does not represent course sponsorship by the American Heart Association.
Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the Association.